All prices on our website are quoted in Australian Dollars (AUD). Pricing and Promotions are subject to change at any time without prior notice., but we will always notify you of any price change before processing your order. Any pricing structures seen on our website may differ because sometimes our suppliers change prices without warning, and we are not able to update prices instantaneously. You will be fully informed of your price change in before your order is confirmed this may happen after payment. We have the rights to cancel any order at any time.
If after payment, a pricing mistake or anomaly is made evident we keep the right to cancel any order. If this situation occurs the client will be contacted by our team and informed of this error in writing, and we will assess all options to give you the best service.
We accept payment through PayPal and all major credit and debit cards. We also accept payment by Cheque & Bank Transfer. Your orders will not be processed until full payment has cleared.
we order blank clothing, garments and goods from our distributers, and then customise these items with printing and embroidery. All sizes and colours shown on our website are not under our control, and we can't be held liable for colour variations out of screen colours to real product colours, nor can we be held responsible for sizing problems. We do our best with our Quality Controls to handle those rare problems. We highly recommend ordering samples to ensure these size and colour problems aren't encountered. Please also note that, if a specific colour or size is not available for your order, and we haven't got the time to contact you, we may swap the garment or product for an alternative in a similar style, colour and size, in order to fulfil your order. All Online Orders will be processed with DTG, Screen Printing, Vinyl or Transfer Printing, whatever is deemed suitable to your order by our printing team. By accepting our terms and conditions, you understand, accept and agree any change that we make in the fulfilment of your order, without the rights of refund.
Please be aware, the visual product template images which are shown on our online designer are ‘template images’, this means they may not reflect the actual product you ordered. The same applies to your visual mock up.
We take great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
- The visual mockups and online designer on the website are not to scale. The size of the actual printed artworks may vary to the representation and proportions which you see in the mockup
- we are not responsible for spelling, punctuation or grammatical errors made by the customer.
- We will always try to print your exact print sizes, but you accept that there may be up to a 2cm variance on print sizes and positioning.
- Mistakes that the client has approved after being sent a proof*
- If the artwork you as a client upload is of low quality and results in an unsatisfactory print.
- For colour matching, Please note computer screen colours will differ from final print colours. We will not be held responsible for colour variation.
- Errors in user-selected options such as product type or size. *Please use our size guide for measurements or email us for advice.
- TShirtPlus is not responsible for checking or modifying your artwork if you upload it directly to the site; to make changes such as; colour changes, background removal or design work. Please email info@tshirtplus.com.au or call 0402054086 to discuss artwork before uploading your image to our designer.You will not be entitled to a refund or reprint if the artwork you provided us does not meet our minimum artwork guidelines requirements.
DTG printing is dependent on 'computer-controlled output.
Our printing managers check artwork files for quality purposes. Still, ultimately a computer system reads these colours and translates these colours into ink which gets jetted directly into the fabric.
DTG output is, thus, subject to variance. This means when printing the same design several times, it may not appear as sharp on one garment as it appears on other
Additionally, it may seem different on one garment to another garment due to colours, and fabric materials react differently to the inks. Sometimes, small speckles of white underlay can be seen on dark garments. This is most often because of sub-quality artwork which we do our best to prevent. You accept the above information and take a 25 percent variance and white underlay state, and that any issues of this nature fall out of our reprint and refund policy.
Cancellation of the order may be subject up to a 25% charge becase we may have already ordered stock, prepared artwork or re-organised production of other jobs.
When paying for any order, you accept these terms and conditions in full. (We will always do our best to minimise or avoid such charges).
We offer a print only service at which you can bring your garment for us to be customised. If you use this service from us, you understand that you are sending the garments to us at your own risk. If they are lost in transit, then we won't be held responsible. You must track the delivery and handle any problems that arise in shipping. In addition, we recommend test prints to ensure that the products are acceptable for the printing procedure that you need. We keep a keen watch on the quality control process, but if you are supplying the products and there are problems with the print or damage to the garments due to the printing, we will not be held responsible for any of the cost of the garments/products. If you do not take our suggestions and send samples for testing, then this is your absolute obligation.
We can not guarantee 100% perfection on garments you provided. You accept up to a 25 percent spoilage rate where we will not be responsible for the cost of damage caused due to printing or the customisation procedure.
For Bring your own garment our maximum liability is equal to the amount of printing charged.
We will send out your order using a 3rd party courier company as per your delivery deadlines and will be able to give documentary proof for this. If the delivery is delayed or failed for whatever 3rd party reason, we will not be responsible for any loss or damage or delay to your order and we won't give you a refund of any form. We will attempt to recover expenses and costs from the 3rd party delivery firms but can't guarantee any delivery or refund in these instances. At the time of delivery, you should check the packaging immediately. By accepting the delivery, you're confirming the packaging and delivery is in perfect order.
We suggest that you take out your own insurance to secure your goods.
